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Firewall

SYMPTOMS

Modem indicates that it has sync but web and email services are not working. A lot of times this is due to a firewall setting. Please check your manual or with the manufacturer of the firewall software.

 

CAUSE

While diagnosing DSL connectivity, firewalls should be disabled. The firewall could be blocking the ports needed to communicate with web services.

 

RESOLUTION

Consult the firewalls manual on how to correctly configure it.
 
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 Article # 270
 Posted on 24 January, 2007
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